Frequently Asked Questions about the Polnet ACP

Question: What is the Polnet ACP Call Processor?

Answer:The Polnet ACP is an industrial grade line sharing device (1x3,5,9) that actively answers, screens, and routes all voice, fax, and modem calls 100% accurately and dependably—eliminating the need for costly dedicated phone lines.

The ACP is similar to The Stick in operation but has additional security and programming features that make it ideal for IT applications and critical data acquisition. The ACP is available in 3, 5, and 9 port configurations. Special features include priority call over-ride, remote programmability, user defined seven digit transfer codes, and dual surge protection.

Question: How does the Polnet ACP work?

Answer: The ACP works on a standard POTS line and answers inbound calls at the first sign of ring voltage. After the ACP goes off-hook, it immediately screens for CNG (fax), DTMF transfer codes or the absense of tones. During this processing period, a “ring back” tone is issued to the calling party. Once a transfer command is received, the call is routed to the corresponding port. In the absence of fax/transfer codes, the call is defaulted to the voice port (Port #1). Outbound calls are processed in the normal fashion with barge-in protection. Priority call over-ride can allow a device on port #1 to interrupt any transmission for outbound call. Remote programmability is achieved via DTMF pass code issued by calling party.

Question: Does the Polnet ACP have Remote Diagnostic and Programming?

Answer: Yes, The Polnet ACP has full Remote Diagnostic and Programming capabilities. Our factory trained tech support staff can make any programming changes for you right over the phone if you need. If you think there is a problem with the unit, we can check it for you also right over the phone.

Question: Is the Polnet ACP compatible with all phone systems?

Answer: Yes. The Polnet ACP is compatible with all phone systems, it is even compatible with phone systems that do not generate DTMF tones during inbound calls. We guarantee that the ACP will work with any phone system in the world.

Question: Where is Device 1 port?

Answer: The connection/jack location of Device 1 is dependent upon whether the RJ-31X or the T4x8 connector arrangement was used in the installation. See the POLNET Installation manual for details related to the 2 options.

Question: Is the POLNET Series compatible with Caller ID?

Answer: Yes, but only with the CID unit on the Line (ahead of ) side the POLNET unit. Also, a programming option must be changed to delay the POLNET’s answer of the phone company ring. Call our Technical Support Department for assistance.

Question: I do not have a telephone for incoming voice calls on the line and want all FAX calls (with and without CNG tone) to find my FAX machine. How should I install and program the POLNET?

Answer: Connect the FAX machine to the Device 1 port of the POLNET. Call our Technical Support Department for assistance in making a required change to a programming option. Then all inbound calls without a Security Access Code to direct the call to another port will ring Device 1

Question: Where canI find the Polnet ACP manual?

Answer: You can find the online manual at , download in in zip format at or view in PDF format at

Question: Where can I find the Polnet Programming guide?

Answer: You canview or download it at

Question: Where can I find more information about the Polnet?

Answer: You can learn more at Polnet, Polnet brochure 1, Polnet brochure 2, Polnet brochure 3, Polnet brochure 4 or Polnet brochure 5.

Question: Where can I purchase the POLNET?

Answer: You can order online at or by phone toll free in the US and CANADA at 1-866-337-0965.

You may also purchase it on any of the information pages at at Polnet, Polnet brochure 1, Polnet brochure 2, Polnet brochure 3, Polnet brochure 4 or Polnet brochure 5.