Getting Started

SERVICES OFFERED BY YOUR LOCAL TELEPHONE COMPANY

 

If you have or want to use these services, please read below before installing.l

 

Most telephone companies are now marketing "Call Packages" that allow subscribers to customize their phone service in a multitude of ways. Most of the different services are compatible with The Stick II, but some may impede performance. Here are a few:

 

Caller ID-The data transmitted by the local telco, which identifies the calling party’s phone number, arrives between the first ring and second ring. You should set your

Rings To Answer (RTA) to 2 if you plan on using a Caller ID device. You may install your Caller ID box "before" The Stick II or on a voice port. Use Voice Port 1 for Line 1 and Voice Port 2 for Line 2. Important: If the Caller ID device is plugged into a voice port, be sure and program The Stick II NOT to suppress incoming rings. If you do suppress, then the Caller ID data will not pass through to the voice ports. NOTE: The voice port will ring at least twice before The Stick II processes the call. See Rings to Answer Section 4.2.

 

Call Waiting-The "beep" heard during a phone conversation, alerting you to another call, will not affect the performance of The Stick II. However, the Call Waiting service from the phone company might interfere with modem or fax transmissions. If you have problems, check your modem service manual or contact your local telephone company.

 

Call Forwarding- The Stick II’s automatic answering function (answer after a programmed number of rings) will not allow calls to be forwarded to another phone number. You may want to weigh the pros and cons of using The Stick II versus the Call

Forwarding service.

 

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Q: I really need to forward my calls when I am away from my office. Can

I still do that?

 

A: Yes, but you will have to unplug the power to The Stick II or reprogram

Rings to Answer (RTA) on The Stick II every time you leave your office and return. Call Forwarding will take over after a certain number of rings (ask your telco what that is). You can change the RTA to a number so that the call will be forwarded before The Stick II can answer. Essentially, you will not enjoy any of the benefits of having The Stick II on that line.

 

The Stick II

Voice Mail: The Stick II answers the line on incoming calls making use of The Stick II incompatible with your phone company’s voice mail service. However, voice mail does work properly when your phone line is in use, so you still might want to consider it an option.