Alternate Ports
Incoming voice calls for Line 1 always default to Port 1 and voice calls for Line 2 always default to Port 2. But, if the default port is in use, the Alternate Port feature lets you redirect the call. If the alternate port is also busy, the caller gets a busy signal.
Q: If Line 1 is being used will the call roll over to my second line?
A: No. You have to pay for that service from your local telephone company.
If you have the rollover service activated, remember that the programming and destination ports you have set up for calls on Line 1 will not work. Rollover calls from Line 1 will follow the programming and destination ports you have set up for Line 2 calls and vice versa.
Fax Port Destinations
This feature is designed so you can have two fax machines connected to The Stick II. Fax port destinations are programmed for each line. When programming Line 1, the first digit in the register is the default port where all faxes for Line 1 will go. The second digit routes faxes to another port where you have an additional fax machine. The fax call will be sent here if your default fax port is busy. You are able to program fax port destinations and alternate ports for both incoming lines. You can also turn this feature
"OFF". The default is set up as if you only have one fax machine connected to Port 4.
Programmable Security Access Codes (SACs)
The transfer of a call is executed by dialing the programmed SAC for each port of The Stick II.
SACís are programmable (using a touch tone phone only) up to 4 characters long-digits 0 through 9 and symbols * (star) and # (pound). You can transfer calls from an extension phone to any device connected to The Stick II by using the SAC for that port. The Stick II will not detect SACís dialed from pulse phones.
The Don'ts of SAC
1 digit Security Access Codes ARE NOT recommended. This will be a problem when you dial automated systems with menu options. Remember, The Stick II is always listening. If any of your SAC's start without a * or #, then turn OFF the Unrestricted Manual Transfer option. (see pg. 32 for more details)
DO NOT use any code that starts with 9, ##, *#, **, ** 5, *#5 & ##9. These codes will not program and will give you an error tone.
DO NOT use codes for each port that repeat the same sequence of numbers, i.e., Port 1=01, Port 2=012, Port 3=0123.
DO NOT select an access code that may be the first part of a dialed number, the control code of your answering machine or the extension of a frequently dialed number.
Factory preset Security Access Codes are as follows:
Note: If limited access to your equipment is an issue, we recommend you change the factory preset Security Access Codes upon installation.
Rings to Answer (RTA)
This feature directs The Stick II to answer an inbound call after a programmed number of rings (0 to 9 rings) from the phone company. If RTA is programmed to "0", The Stick II will answer the call during the first ring. Extension phones (not attached to The Stick II) in your location may only "chirp" on the first ring before going quiet.
When the RTA is greater than "0", The Stick II will allow the incoming call to ring extensions and the device connected to the voice port for that line. This feature also allows you to suppress rings to the devices connected to the voice ports of The Stick II during the RTA if you so choose. If a phone has not been picked up during the RTA, then
The Stick II will answer the call and process it according to its programming. Factory preset is 0 rings for immediate answer and suppression OFF.
Q: Why would I ever want to have the RTA greater than 0 and suppressed?
A: The Caller ID information comes from the telco between the first ring and second ring. If you have Caller ID service and the ID equipment is on the line side (before) The Stick II, you would want to set the RTA to be at least 2. You can suppress these first and second rings (that must occur) before The Stick II picks up the call. By suppressing them your phones will still receive the Caller ID, the phones and equipment connected to The Stick II wont' be heard ringing and you will avoid mistakenly picking up the receiver before The Stick II has had a chance to process the call or fax.
Unanswered Call Silent Transfer
This feature was engineered for those of you who might receive manual faxes or modem calls after normal business hours, but do not use an answering machine. Manual fax calls are not accompanied by CNG fax tones and modem calls usually wind up routed to the phone when the caller cannot execute the proper access code.
With Unanswered Call Silent Transfer "ON", the inbound call (routed to the phone) will be switched over to a designated port (see Silent Transfer Destination) after the unanswered phone has been rung the Maximum number of rings. Factory preset for this feature is "off".
Q: I donít ever expect to receive a manual fax or a modem call that can't dial the SAC. Is there another reason I should ever need to turn this feature on?
A: No, not normally.
Maximum Rings
This feature allows you to program the number of rings generated to your phones/answering machine, fax and modem by The Stick II before dropping or transferring the call (depending on your programming for Unanswered Call Silent Transfer). Maximum Rings can be programmed anywhere from 1 (minimum) to 30 rings. Factory preset is 8 rings to all equipment.
Q: Is this feature so my phone, fax or modem won’t ring off the wall if
my answering machine, modem or fax machine won’t pick up the call?
A: Exactly.
Silent Transfer Destination
After activating the Unanswered Call Silent Transfer feature, you will want to tell the Stick II where to route the call. The "Destination" programmable feature gives you the option of routing unanswered calls to any port. Factory preset is Port 4 for both Line 1 and Line 2.
Q: Won’t my answering machine turn on after so many rings?
A: Yes and no. Your answering machine will turn on after so many rings if the call coming in is ringing one of the ports to which you have your phone and answering machine connected. However, if you have your Maximum Rings set to 3 and your answering machine set to turn on after 5 rings, then the call will be dropped before your answering machine turns on.
If the call coming in is a fax, however, The Stick II will detect the CNG tones and route it to the programmed fax default port. If your fax machine does not "hand shake" with the calling fax machine, for whatever reason, then The Stick II will drop the call after the programmed Maximum Rings.
Unrestricted Manual Transfer (UMT)
When the UMT feature is "ON", it enables a transfer to be executed at any time. When UMT is "OFF", The Stick II will only allow a transfer during the first 15 seconds of an inbound call. Depending on the Security Access Codes you have chosen, there could be a conflict if you dial an automated system. You can either turn this feature off or change your SAC code. Factory preset is "ON".
Q: Can’t I transfer at any time if I know the Security Access Code for the port I want?
A: No. If UMT is OFF, you can only transfer during the first 15 seconds of an INBOUND CALL. That goes for the caller and you, the receiver. If UMT is ON, then yes, you or the caller can transfer at any time.
Q: What about an extension phone, one not plugged into The Stick II , but on the same line?
A: Yes, you can enter transfer codes from phones not attached to The Stick II. The Stick II is always listening. However, if UMT is OFF, and you are using an extension phone, both you and the caller only have 15 seconds to transfer the call.