If you are having difficulty with the installation or operation of your Stick II, please review the trouble shooting questions below. If you are unable to resolve the problem on your own, Multi-Linkís Technical Support Department has the capability to test and program your unit over the phone.
Should you need to call and speak to a technician, try and call from the phone line connected to Line 1 of The Stick II. Our technicians will be able to conduct diagnostic tests and evaluate your programming to help you get your system up and running. If
your unit needs to be sent back for repair, all returns must be issued a Return Authorization Number from the Technical Support Department BEFORE the unit is returned.
Monday - Friday 8 a.m.-8 p.m. Eastern Time
1-800-535-4651
I’ve got this problem . . .
I do not hear a dial tone.
Connect your telephone directly to the phone wall jack. If you hear a dial tone, then plug your phone back into The Stick II and disconnect the power supply. If you do not hear a dial tone, you may have a bad line cord from the wall jack to The Stick II line port. If this unit is within warranty, Multi-Link will replace the line cord for free.
My phone clicks when I pick it up.
Check and see if the line cord is connected to your phone wall jack at one end and one of the two input ports (LINE 1/2 or LINE 2) on top of The Stick II. If so and you still hear clicks, call the Multi-Link Technical Support Department.
My phone stays off hook even though I hang it up. Iím able to dial out just once
before it goes off hook and I canít receive any phone calls.
Check and see if the telephone is connected via line cord to one of the five ports on the bottom of The Stick II and your phone line cord is connected to any of the two phone line ports of The Stick II.
My phone lines and devices are correctly connected to The Stick II and it still doesn’t work.
Check that the power supply is plugged into a power outlet and The Stick II. If your LED light on The Stick II is not lit up, then there is no power being supplied. Verify that the power outlet works by plugging in a lamp or some other device before calling the Technical Support Department.
People tell me they call, but my phones arenít ringing.
Check that the VOLUME on your phones is turned ON. Next verify that all the line cords are connected properly. Otherwise, call the Multi-Link Technical Support Department.
When I answer the phone, there is no sound at all or a BIP sound can be heard.
You may be receiving a fax! Press the SAC code for the port number where your fax is connected to transfer the call. Change your programming (Registers 01 and 02) so that next time faxes are automatically routed to the port where your fax machine is connected.
I cannot receive modem calls.
Make sure that the person sending the data has the correct SAC (security access code) to access your modem port. If so, check how many commas they have in place after the phone number and before the SAC. Refer to Section 5 for more details.
The line stays busy even though nobody is using any of the devices or phones.
Check all the connections to The Stick II and verify that they are hooked up properly. If everything is fine, make sure your modem is not locked up. Otherwise, call Multi-Link
Technical Support Department.
I am able to send faxes, but I am unable to receive any even though my fax machine rings.
Change the polarity on your line cord or get a polarity reversing cord. However, we recommend that you call our Technical Support Department before incurring any extra expenses.
My Voice Mail doesnít work.
Once The Stick II answers the phone call, the voice mail feature assumes somebody has answered the call. Your Voice Mail will work only when the phone line is in use.
My Call Forwarding feature does not work.
Standard call forwarding does not work with The Stick II. Delayed call forwarding and call messaging will work with The Stick II if the Rings to Answer for The Stick II is set higher than the number of rings set for this feature to forward or retrieve the call.
My fax answers all incoming calls.
Change rings to answer on the fax machine to more than one. If this does not work, your fax may be polarity sensitive. We recommend you call technical support.