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TeleVoIP Stick FAQ

Question: What is the TeleVoIP Stick™?

Question: How does it work?

Question: Does Multi-Link provide VoIP service?

Question: Do I need a broadband connection to the internet?

Question: How is the TeleVoIP STICK installed in my home?

Question: What happens on inbound VoIP calls? PSTN calls?

Question: How do I make VoIP calls?

Question: How do I make PSTN calls?

Question: How does the TeleVoIP STICK system handle (E)911 calls?

Question: What are the minimum requirements for installation?

Question: Does the TeleVoIP STICK system come with phones?

Question: I have a VoIP phone already. Can I use it?

Question: What features are bundled in the system?

Question: What is the TeleVoIP Stick™?
Answer: The TeleVoIP Stick™ is a revolutionary residential VoIP communication system that allows the user to access Voice over Internet Protocol technology with their existing phone equipment. With Multi-Link's patented equipment, the user can enjoy new levels of convenience, choice, and control in everyday communications .

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Question: How does it work?
Answer: The TeleVoIP Stick™ blends VoIP access with the users current land line (POTS) phone service, thereby optimizing call options without changing calling habits. The TeleVoIP Stick™ Has two main components: The Control Switch (hardware) and "TeleVoice Connected" software.

The Control Switch converts analog pones into VoIP phone without loosing analog features. The software program runs on the users PC and acts as a "decision engine" which can access either the users VoIP provider or the land line. The rules for outbound calling are user defined.

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Question: Does Multi-Link provide VoIP service ?
Answer: No. Our TeleVoIP STICK system works with the client software from the user’s VoIP service provider. The “TeleVoceTM Connected” program currently supports the SkypeTM Peer-to-Peer programs. They currently provide free VoIP communication to other registered SkypeTM users and with purchase of minutes can connect to any phone number almost anywhere in the world.

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Question: Do I need a broadband connection to the internet?
Answer: An internet connection is necessary and broadband is highly recommended for maximum efficiency and voice communication quality. VoIP connections are possible with dial-up service with 33K throughput as the absolute minimum requirement, but communication delays may be experienced.

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Question: How is the TeleVoIP STICK installed in my home?
Answer: All phones Connected to the TeleVoIP Stick View Diagram Some Phones on Line Side of the TeleVoIP Stick View Diagram

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Question: What happens on inbound VoIP calls? PSTN calls?
Answer: When a VoIP call is received through the VoIP connection, the TeleVoceTM Connected application reacts to the incoming call and the TeleVoIP Stick rings the phone(s) attached to it. When a PSTN call is received, the TeleVoIP stick rings the phone(s) attached to it. In either case the user answers the call as they normally would. The user has the option of answering the VoIP calls at the PC’s Desktop on the MIC and Speakers (or headset).

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Question: How do I make VoIP calls?
Answer: VoIP calls can be initiated from the Desktop Skype window or from an attached phone(s) with the user constructed TeleVoceTM Speed-Dial List. Using the Speed-Dial list, enter the speed-Dial number followed by a # key. EX: nn# The Speed-Dial list can contain User IDs or actual phone numbers in SkypeOut format.

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Question: How do I make PSTN calls?
Answer: PSTN calls can be made using options:

1. Local Number dialing (default length is 7 digits, Setting is available to customize for locale, i.e. 10 digit local number dialing) – pick up phone, listen for Distinctive PC dial-tone, enter the number.
2. PSTN Access Code (default is *9) to request direct connect of phone to PSTN – pick up the phone, enter *9, wait for PSTN dial-tone, dial any number acceptable through PSTN service provider.

Question: How does the TeleVoIP STICK system handle (E)911 calls?
Answer: The major, and potentially dangerous, limitation of VoIP technology is emergency calling, i.e. 911. VoIP is still evolving and cannot provide emergency personnel with critical Caller ID info such as name, number, and physical address. Also, in the event of power or service outage VoIP will not work. The TeleVoIP STICK provides the user with land line access in the event of a 911 call, power outage, or service outage. The TeleVoIP Stick defaults all calls to the PSTN line during these events and if the PC Software application is not available.

To place an (E)911 emergency call you must have a PSTN line attached, pick up the phone get the PC dial-tone or the PSTN dial-Tone and enter the emergency number, from either dial-tone. 911 is the default but this can be changed with user setting to meet requirement of the locale if different.

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Question: What are the minimum requirements for installation?
Answer: A PC (recommended with 700 MHz processor, 256 meg RAM, 50Meg Disk storage available) with Windows XP; a Sound Card; an Internet connection (Broadband preferred); Skype VoIP provider client software; analog phone(s), Cordless Phone connected to TeleVoIP Stick with multiple satellite handsets provides an optimal solution; access to a PSTN line wall-jack.

Either External Speaker(s) and Microphone or a headset with MIC is an option that prove useful.

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Question: Does the TeleVoIP STICK system come with phones?
Answer: No. There is no need for special extra adaptors or VoIP style phones with the system. The TeleVoIP Stick acts like an adaptor and converts the analog phones currently in the home, when connected to it, to work as VoIP phones without any extra cost.

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Question: I have a VoIP phone already. Can I use it?
Answer: Not necessarily. The TeleVoIP Stick is designed to utilize standard house (analog) phones. VoIP specific phones may or may not be compatible. Check your VoIP phone’s specifications to determine if it is compatible with a PSTN analog connection.

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Question: When I pick up the phone receiver, I immediately get PSTN dial tone. Why?
Answer: There could be a variety of causes:

1. The PC has an open VOIP session already and you are getting PSTN dial tone as a parallel operation.

2. The Multilink Adapter Interface program is not running for some reason, start the program.

3. Insure the MIC & Speaker cable connections from the TeleVoip Stick to the PC sound jacks are securely inserted at both ends.

4. Your recording MIC volume may be muted or set too low(at or near MIN), remove the mute and/or insure the recording MIC volume is not at MIN level. Suggest an initial level setting of about 50%
   

Question: What features are bundled in the system?
Answer: We have some useful basic “telco” features already loaded in the system. Optional features are available for download at www.televoce.com and registered users will be contacted as new ones are announced. The system is an evolving, upgradeable platform that provides the user everything they need to customize their own personal communication center.

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