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Telecom Dictionary - Definitions of terms



Telephone Exchange - Synonym for central office. A central system of switches and other equipment that establishes connections between individual telephones. Also called switchboard. A workplace that serves as a telecommunications facility where lines from telephones can be connected together to permit communication.

In the field of telecommunications, a telephone exchange (US: telephone switch) is a piece of equipment that connects phone calls. It is what makes your phone calls "work" in the sense of making connections and relaying the speech information.

The term exchange can also be used to refer to an area served by a particular switch. And more narrowly, it can refer to the first three digits of the local number. In the past, the first two or three digits would map to a mnemonic exchange name, e.g. 869–1234 was formerly TOwnsend 9–1234, and before that (in some localities) might have been TOWnsend 1234 (only the capital letters and numbers being dialed). In December of 1930, New York City became the first locality in the United States to adopt the two-letter, five-number format; it remained alone in this respect until after World War II, when other municipalities across the country began to follow suit (in some areas, most notably much of California, telephone numbers in the 1930s and early 1940s consisted of only six digits, two letters which began the exchange name followed by four numbers, as in DUnkirk 0799). Prior to the mid-1950s, the number immediately following the name could never be a "0" or "1;" indeed, "0" was never pressed into service at all, except in the immediate Los Angeles area (the "BEnsonhurst 0" exchange mentioned in an episode of the popular TV sitcom The Honeymooners was fictitious).

In 1955, the Bell System attempted to standardize the process of naming exchanges by issuing a "recommended list" of names to be used for the various number combinations. In 1961, New York Telephone introduced "selected-letter" exchanges, in which the two letters did not mark the start of any particular name (example: FL 6-9970), and by 1965 all newly-connected phone numbers nationwide consisted of numerals only (Wichita Falls, Texas had been the first locality in the United States to implement the latter, having done so in 1958; meanwhile, pre-existing numbers continued to be displayed the old way in many places well into the 1970s). The United Kingdom never adopted the two-letter, five-number format, remaining with the three-letter, four-number format until converting to all-numeric phone numbers in 1968.

In the United States, the word exchange can also have the technical meaning of a local access and transport area under the Modification of Final Judgment (MFJ).

Historic perspective

A telephone operator manually onnected calls with patch cables at a telephone switchboard. Computers make most connections now. (Telephone switchboard photograph courtesy of JoeTourist InfoSystems (http://www.JoeTourist.net/))

The first telephone exchange opened in New Haven, Connecticut in 1878. The switchboard was built from "carriage bolts, handles from teapot lids and bustle wire" and could handle two simultaneous conversations (see National Park Service (http://www.cr.nps.gov/nhl/DOE_dedesignations/Telephone.htm)).

Later exchanges consisted of one to several hundred plug boards manned by operators. Each operator sat in front of from one to three banks of ¼-inch phone jacks fronted by several rows of phone cords, each of which was the local termination of a phone subscriber line. A calling party (known as the 'subscriber'), would lift the receiver, a light near the plug would light, and the operator would switch into the circuit to ask "number please?". Depending upon the answer, the operator might plug the plug into a local jack and start the ringing cycle, or plug into a hand-off circuit to start what might be a long distance call handled by subsequent operators in another bank of boards or in another building miles away.

On March 10, 1891, Almon Strowger, an undertaker in Topeka, Kansas, patented the Strowger switch, a device which led to the automation of the telephone circuit switching. While there were many extensions and adaptations of this initial patent, the one best known consists of 10 layers or banks of 10 contacts arranged in a semi-circle. When used with a dial telephone, each pair of numbers caused the shaft of the central contact "hand" to first step up a layer per digit and then swing in a contact row per digit.

These step switches were arranged in banks, beginning with a "line-finder" which detected that one of up to a hundred subscriber lines had the receiver lifted "off hook". The line finder hooked the subscriber to a "dial tone" bank to show that it was ready. The subscriber's dial pulsed at 10 pulses per second (depending on standards in particular countries).

Exchanges based on the Strowger switch were challenged by crossbar technology. These phone exchanges promised faster switching and would accept pulses faster than the Strowger's typical 10 pps — typically about 20 pps. The advent of DTMF tone-signalling solid-state switches cut off the crossbar's takeover before it could really get going.

A transitional technology (from pulse to DTMF) had DTMF "link finders" which converted DTMF to pulse and fed it to conventional strowger or crossbar switches. This technology was used as late as the early 1970s.

Historic trivia

Because the switches were hard-wired together and fairly hard to re-wire (re-grade), telephone exchange buildings in many larger cities were dedicated to circuits that began with the first two or three numbers of the (in North America) standard 7 digit phone numbers. In a holdover from the days of plug-board exchanges, the exchanges were typically named with a name whose first two letters translated to the digits of the exchange's prefix on a common telephone dial. Examples: CAstle (22), TRinity (87), MUtual (68). Certain number combinations were not amenable to this naming process, such as "57," "95" and "97;" it was in part due to this factor that the name system was eventually abandoned, as more numbers were needed to prevent a given area code from running out of available numbers.

Because the pulses in a Strowger switch exchange took time, having a phone number with lots of 8s or 9s or 0s meant it took longer to dial. The phone companies typically assigned such "high" numbers to pay phones because they were rarely dialed to.

To test the basic functioning of all of the switches in a chain, a special "test" number was reserved that consisted of all 5s (555–5555) — half-way up and in on each bank. The "555" exchange was never assigned any real numbers, which is why today's TV and movie shows use 555-xxxx numbers for their phone numbers (previously, such productions often used numbers that ended in certain four-number combinations that were typically set aside for similar uses — "0079" on the West Coast and "9970" in many other places; examples include the TV series Perry Mason and the 1948 film Sorry, Wrong Number). That way there was no possibility that a fake number from a show would actually reach someone, thus avoiding the scenario which arose in 1982 with Tommy Tutone's hit single 867-5309/Jenny, which led to many customers who actually had that number receiving a plethora of unwanted calls. However, today only numbers beginning with 555–01 are reserved for fiction and other 555-numbers can be allocated to "information providers". A side effect of the fictional-number pool being reduced to 100 numbers is that the same ones now often recur in different movies or TV shows. The "958" and "959" exchanges have also been reserved for similar purposes in most localities, and as a result very few individuals or businesses have telephone numbers beginning with those sets of digits either (although this fact is not as well known, so such numbers have not been used in a fictional context).


In U.S. and military telecommunication, a digital switch is a switch that performs time-division-multiplexed switching of digitized signals. Source: from Federal Standard 1037C and from MIL-STD-188. All switches built since the 1970s are digital, so for practical purposes this is a distinction without a difference. This article describes digital switches, including algorithms and equipment.

This article will use the terms:

Automatic telephone exchanges

These came into existence in the early 1900s. They were designed to replace the need for human telephone operators. Before the exchanges became automated, operators had to complete the connections required for a telephone call. Almost everywhere, operators have been replaced by computerized exchanges.

The local exchange automatically senses an off hook (tip) telephone condition, provides dial tone to that phone, receives the pulses or DTMF tones generated by the phone, and then completes a connection to the called phone within the same exchange or to another distant exchange.

The exchange then maintains the connection until a party hangs up, and the connection is disconnected. Additional features, such as billing equipment, may also be incorporated into the exchange.

Early exchanges used motors, shaft drives, rotating switches and relays. Some types of automatic exchanges were Strowger, All Relay, X-Y, Panel and Crossbar.

Telephone switches

A telephone switch is the brains of an exchange. It is a device for routing calls from one telephone to another, generally as part of the public switched telephone network. They work by connecting two or more digital virtual circuits together, according to a dialed telephone number. Calls are setup between switches using the ISUP protocol, or one of its variants.

Digital switches encode the speech going on, in extremely minute time slices — many per second. At each time slice, a digital representation of the tone is made. The digits are then sent to the receiving end of the line, where the reverse process occurs, to produce the sound for the receiving phone. In other words, when you use a telephone, you are generally having your voice "encoded" and then reconstructed for the person on the other end. Your voice is very slightly delayed in the process (probably by only a small fraction of one second) — it is not "live", it is reconstructed — delayed only minutely.

Individual local loop telephone lines are connected to a remote concentrator. In many cases, the concentrator is co-located in the same building as the switch. The interface between concentrators and telephone switches has been standardised by ETSI as the V5 protocol.

Some telephone switches do not have concentrators directly connected to them, but rather are used to connect calls between other telephone switches. Usually a complex machine (or series of them) in a central exchange building, these are referred to as "carrier-level" switches or tandems.

Some telephone exchange buildings in small towns now house only remote switches, and are homed "parent" switch, usually several kilometres away. The remote switch is dependent on the parent switch for routing and number plan information. Unlike a digital loop carrier, a remote switch can route calls between local phones itself, without using trunks to the parent switch.

Telephone switches are usually owned and operated by a telephone service provider or "carrier" and located in their premises, but sometimes individual businesses or private commercial buildings will house their own switch, called a PBX, or Private Branch Exchange.

The switch's place in the system

Telephone switches are a small part of a large network. The majority of work and expense of the phone system is the wiring outside the central office, or the "Outside Plant".

Some companies use "pair gain" devices to provide telephone service to subscribers. These devices are used to provide service where existing copper facilities have been exhausted or by siting in a neighborhood, can reduce the length of copper pairs, enabling digital services such as ISDN or DSL. Pair gain or digital loop carriers (DLCs) are located outside the central office, usually in a large neighborhood distant from the CO.

DLCs are often referred to as Subscriber Loop Carriers (SLCs), after Lucent's proprietary name for their pair gain products. Early SLC systems (SLC-1) used an analog carrier for transport between the remote site and the central office. Later systems (SLC-96, SLC-5) and other vendors' DLC products contain line cards that convert the analog signal to a digital signal (usually PCM). This digital signal can then be transported over copper, fiber, or other transport medium to the central office. Other components include ringing generators to provide ringing current and battery backups.

DLCs can be configured as universal (UDLCs) or integrated (IDLCS). Universal DLCs have two terminals, a central office terminal (COT) and a remote terminal (RT), that function similarly. Both terminals interface with analog signals, convert to digital signals, and transport to the other side where the reverse is performed. Sometimes, the transport is handled by separate equipment. In an Integrated DLC, the COT is eliminated. Instead, the RT is connected digitally to equipment in the telephone switch. This reduces the total amount of equipment required. Serveral standards cover DLCs, including Telcordia's TR/GR-008 & TR/GR-303.

Switches are used in both local central offices and in long distance centers.

Switch design

Long distance switches may use a slower, more efficient switch-allocation algorithm than central offices, because they have near 100% utilization of their input and output channels. Central offices have more than 90% of their channel capacity unused.

While traditionally, telephone switches connected physical circuits (e.g., wire pairs), modern telephone switches use a combination of space- and time-division switching. In other words, each voice channel is represented by a time slot (say 1 or 2) on a physical wire pair (A or B). In order to connect two voice channels (say A1 and B2) together, the telephone switch interchanges the information between A1 and B2. It switches both the time slot and physical connection. To do this, it exchanges data between the time slots and connections 8000 times per second, under control of digital logic that cycles through electronic lists of the current connections. Using both types of switching makes a modern switch far smaller than either a space or time switch could be by itself.

The structure of a switch is an odd number of layers of smaller, simpler subswitches, interconnected by a web of wires that goes from each subswitch, to a set of the next layer of subswitches. In most designs, a physical (space) switching layer will alternate with a time switching layer. The layers are symmetric, because every call is symmetric (there's a connection in both directions).

A space-division subswitch uses digital multiplexers controlled by a cyclic memory. This takes physical space for the wiring.

A time-division subswitch reads a complete cycle of time slots into a memory, and then writes it out in a different order, also under control of a cyclic computer memory. This causes some delay in the signal.

Switch control algorithms

The scarce resources in a telephone switch are the connections between layers of subswitches. The control logic has to allocate these connections.

The connections consist of both time slots and wires. The first thing to try is to search for a subswitch that contains the needed in and out connections. There are two design paths to go if this simple search fails.

Fully-connected mesh network

One way is to have enough switching fabric to assure that the pairwise allocation will always succeed by building a fully-connected mesh network. This is the method usually used in central office switches, which have low utilization of their resources.

Topological sort

Another way is to have a minimal switching fabric that still can theoretically make all the connections, and reorganize the switch's connections when a new connection won't fit.

If a subswitch with the needed pair of connections can't be found, a pair of subswitches will still have the necessary in and out, because there has to be at least the same number of connections between each layer of the switch, or else the switch will not be able to complete a full set of connections.

The pair of subswitches' connections can be reorganized with a clever algorithm called a topological sort, so that all the existing connections continue, though they might migrate between the two different subswitches. This is the method usually used in long distance switches, which have high utilization of their switching fabric.

A topological sort picks two subswitches. One has a needed input connection. The other has a needed output connection. The connections of both subswitches are placed in a list that also includes the desired new connection.

In the list, the basic trick is to trace connections. Starting from some input or output, the computer traces a connection to an output, then traces the other connection at that output to an input, and so forth, until it comes to an end. Each time it traces from input to output, the connection is placed in one subswitch, and removed from the list. When it traces from output to input, the connection is placed in the other subswitch and removed from the list. To complete correctly, tracing must begin with single connection inputs and outputs, and only then trace double-ended inputs and outputs, which might form loops.

Fault tolerance

Composite switches are inherently fault-tolerant. If a subswitch fails, the controlling computer can sense it during a periodic test. The computer marks all the connections to the subswitch as "in use". This prevents new calls, and does not interrupt old calls that remain working. As calls are ended, the subswitch then becomes unused. Some time later, a technician can replace the circuit board. The next test succeeds, the connections to the repaired subswitch are marked "not in use", and the switch returns to full operation.

To prevent frustration with unsensed failures, all the connections between layers in the switch are allocated using first-in-first-out lists. That way, when a disgusted customer hangs up and redials, they will get a different set of connections and subswitches. A last-in-first-out allocation of connections might cause a continuing string of very frustrating failures.

See also:

The definition below is very technical, and a lot of it appears to be US-specific:

In telecommunication, a central office (C.O.) is a common carrier switching center in which trunks and local loops are terminated and switched.

Note: In the DOD, "common carrier" is called "commercial carrier." Synonyms exchange, local central office, local exchange, local office, switching center (except in DOD DSN [formerly AUTOVON] usage), switching exchange, telephone exchange. Deprecated synonym switch.

Source: from Federal Standard 1037C


Many of the terms in this article have conflicting UK and US usages.

See also

List of switches

Pair gain system

Full Availability, Limited Availability and Gradings

External links



Fax Switch Products

The Stick

Business quality Single Line Automatic Call Processor. Perfect line sharing device for your small or home business. Automatically routes calls to the right device every time! Use up to three telecommunication devices plus an answering machine on one single phone line.This is our most popular fax switch. Click here to find out more.

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The Stick II

Two-line Voice/Fax/Modem/Data call processor. If you use two lines in your home or business, this two-line automatic phone fax switch is what you are looking for. The only two-line Automatic Call Processor that actually turns your existing inside phone wires into a mini-network. Never worry about busy signals or missed faxes when on the Internet again. Click here to find out more.
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The Selective Ring call processor for distinctive ringing service. Only ring the device intended for that call. Just call its phone number and it rings. Instead of having one phone number for 2 or 3 devices, you have 2 or 3 phone numbers and only pay for one phone line.

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Versa-Link - Industrial Grade Call Processors

Offering three models that, in addition to functionality similar to The Stick (voice/fax/modem call processor), dtmf and cng tone recognition, DIP switch programmability, phone line surge protection, remote diagnostics and an internal busy signal. Highest quality automatic call processor on the market today! Ultimate in reliability and dependability.

ATX-250 (Two Devices) In addition to tone detection, the ATX-250 Automatic Call Processor can process selective ring detection. For heavy duty applications.
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ATX-300 (Three Devices) 3 device (plus an answering machine) Automatic Call Processor designed for ultimate reliability. Industry leader for almost 20 years.
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ATX-300/6 (Six Devices) - 6 device Automatic Call Processor for multiple devices. Typically used when polling multiple modems.
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® ACP 3,5,9


An Industrial Grade Automatic Call Processor eliminates dedicated phone lines by expanding the number of devices you can connect to a single line. Use the Polnet for modems, data and credit card terminals, storage and monitor systems, and more! This Modem Sharing Device has special polling features and interfaces with an rj-31x jack used for larger phone systems. Able to poll multiple devices (modems) in a single call. Typically used in multiple location (store) applications. Inquire about our RAD (Remote Access Dialer) for use with multiple location polling applications with this product. Click here to find out more about Polnet..

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Line Hunter


Rack Mounted 4/12 Automatic Distinctive Ringing Processor Processor eliminates dedicated phone lines by expanding the number of devices to twelve on up to 4 phone lines. Either have up to 12 unique phone numbers on 4 lines using your local phone companies distinctive ringing service or up to 1-4 incoming phone numbers on 1-4 lines with up to 12 outgoing devices without ordering distinctive ringing. You get up to 3 incoming phone numbers on each phone line and it hunts for an open line on outgoing calls so you never get a busy signal.

Use the Line Hunter for private phone numbers, business numbers, personal numbers, modems, data and credit card terminals, storage and monitor systems, and more!
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Power Controller Products

The Power Stone® - Phone controlled and secure power on/off switch for your computer.

A call-activated AC power controller. Reboot and power up/down off-site computers and other devices by phone.
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The Internet Power Stone® - Internet controlled and secure power on/off switch for your computer.

The IPS provides various methods of initiating an AC power reset to meet any requirement for complete in and out-of-band network control. By Telephone: The basic reboot function involves an incoming POTS line and a connected AC device.  By Heartbeat: The IPS can work with heartbeat software that will automatically reboot a computer when a problem occurs. By Web-browser: The IPS can be controlled by a master control unit that is accessible via the internet.
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The Internet Control Module® - Internet Controller for Internet Power Stone (above).

The ICM is a web based network manager used to control any of Multi-Link’s power control base units.The ICM connects to a web-based network like any other IP network device and acts like a mini-website, accessible via any web browser.  Base units for reset or AC power control can be located as far as 2,000ft away from the ICM network power manager.
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*Note: All prices include shipping and handling in the continental US and most of Canada. We reserve the right to charge up to the actual price of shipping on all orders outside the continental United States. Customer is responsible for any taxes, duties or brokerage charges that may apply. All orders shipped UPS Ground unless specified. For air and express shipments, appropriate charges will be applied to your order.

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